Support

How can we help

Get in touch — we answer questions about connecting, how the app works and privacy.

Response timeusually within 24 hours

Frequently asked questions

How do I connect?

Open the app, select a server (the “Fastest” option is available by default) and tap the connect button in the center of the screen. When the status changes to “Connected”, your connection is protected.

I can’t connect — what should I do?

Check your internet connection and try a different server from the list. Switch the routing mode (Global or Smart) and try again. If the issue persists, email support@nafanya.llc with your device and situation details.

How do I choose which apps use the VPN?

The app supports split tunneling: you can specify which apps connect through the VPN and which connect directly.

How do I share the VPN with other devices?

On Android you can share your VPN connection with other devices on the same local network without installing the app. Enable sharing in the app and set the HTTPS proxy host and port shown on the sharing screen on the other device.